Scammers target Rogers customers with fake offers for free iPads

Toronto —
Rogers is facing increasing warnings after a number of customers reported being targeted by fraud attempts through phone calls offering cheaper mobile plans and free iPads.

The process usually begins with a call from someone claiming to be a Rogers employee, offering the customer a cheaper phone plan with a free iPad, taking advantage of the fact that some customers have previously received similar offers from the company.

In one case, a customer said she agreed to the offer after the call seemed convincing, especially since the caller did not directly ask for personal information, but instead guided her through steps within the official Rogers app to register for the offer.

After a few days, an iPad arrived at her home by mail, which reinforced her impression that the offer was genuine. But the second call came from another person claiming to be from the company’s activation department, marking the start of a new phase of the fraud attempt.

This method relies on exploiting customers’ trust in the brand and the official app, as the fraud does not necessarily appear at first as a direct request for passwords or banking details, but as a promotional offer that seems familiar and organized.

Such incidents warn of more sophisticated fraud methods targeting telecom customers, where scammers use partial information or procedures that appear official to convince victims that they are indeed dealing with the company.

Experts advise customers not to engage with any offers coming through unexpected calls, even if they seem linked to their accounts, and to contact the company directly through official numbers or the app to verify any upgrade or offer before agreeing to it.

It is also recommended to review bills and accounts after any suspicious call, change passwords, enable multi-factor authentication when available, and report any unusual activity immediately.